Tinnitus affects hundreds of thousands of Australians, impacting sleep, focus, and quality of life, yet support can be difficult to find. At Tinnitus Relief Australia, we exist to change that.

As CEO, Jamie leads the organisation with a clear purpose: to make help accessible, practical, and life-changing for everyone affected by tinnitus. Guided by our mission to restore confidence, dignity, and connection, he works closely with the executive team to shape strategy, optimise resources, and foster a culture of excellence and innovation. Every decision is driven by the needs of the people we serve.

Jamie is deeply motivated by the lasting difference Tinnitus Relief makes in the lives of veterans and their families. His vision is to see Tinnitus Relief Australia recognised as the nation’s most trusted provider of tinnitus and hearing services, empowering every veteran to reclaim their quality of life through world-class care.

A collaborative and empathetic leader, Jamie is passionate about building a motivated, purpose-driven team that lives by the values of compassion, integrity, and accountability. Guided by the philosophy, “How you do anything is how you do everything,” he brings passion and purpose to every decision, ensuring Tinnitus Relief continues to innovate and expand its impact across Australia.

Outside of work, Jamie prioritises time with his family. He is also actively involved in the rugby league community, coaching the Brisbane Broncos Wheelchair Rugby League team and the Kawana Dolphins U19s rugby league team, where he brings the same principles of leadership, teamwork, resilience and self-empowerment that guide his professional life.

Melissa brings a unique blend of audiology expertise and counselling insight to her work, specialising in tinnitus support and cognitive behavioural therapy (CBT). With a background in psychology and justice, she approaches care with deep empathy and a strong focus on helping people feel heard, understood, and empowered.

Her journey into audiology began unexpectedly — after tagging along to a friend’s cochlear implant appointment, she was fascinated by the science and human connection behind hearing health. Since then, she’s worked across diverse areas within the field, amassing extensive expertise with hearing aids. Melissa is now focusing on the counselling and therapeutic side of tinnitus management.

Sometimes, the most powerful thing I can offer is simply listening — no pressure, no agenda. Just two people having an honest conversation.

Melissa specialises in:

• Tinnitus counselling and support

• Cognitive Behavioural Therapy (CBT) techniques

• Emotional wellbeing in audiology

• Patient-led, conversational care

A few things about Melissa:

• What inspired her? A friend’s cochlear implant journey opened the door to a career that combines science, empathy, and life-changing care.

• Most rewarding part of her work? Helping people feel heard and realise they’re already doing better than they think.

• What does she wish more people knew? That not everything on Doctor Google is accurate — and that reassurance from a professional can be life-changing.

• Approach to care? It’s all about the patient. Their words, their feelings, their story — that’s where it all starts.

• How she builds comfort with patients? By finding common ground — hobbies, experiences, anything that helps build a real human connection.

• Favourite success moment? When someone discovers they’re already on the right path — and leaves feeling proud, reassured, and ready.

Outside the clinic...

Melissa is most at home in the great outdoors — swimming in open water, hiking scenic trails, and camping under the stars. She’s passionate about finding calm and connection, both in her personal life and in the care she provides.

Favourite sound? Laughter — especially when shared.

Grace brings both professional expertise and lived experience to her work at TinnitusRelief.com.au. As the partner of a veteran, she has a deep understanding of the challenges faced by Defence personnel and their families — and a strong drive to deliver care that is empathetic, trauma-informed, and genuinely transformative.

With a background in psychology and a Master of Audiology completed in 2023, Grace specialises in tinnitus care for veterans, particularly those also managing PTSD, anxiety, and stress. Her approach is grounded in Cognitive Behavioural Therapy (CBT), relaxation strategies, and a client-centred care model that honours each individual’s pace and preferences.

“My journey into tinnitus care is personal. I’ve seen the toll it takes — and I’m here to help veterans find not just relief, but confidence, calm, and control again.”

Grace specialises in:

• Veteran-specific tinnitus care

• CBT-informed counselling & emotional support

• Sound therapy and stress management

• Adult rehabilitation & industrial hearing loss

• Empathetic, trauma-aware clinical care

Grace first discovered Tinnitus Relief Australia while treating a veteran who was receiving support through the service. After hearing his story — and the difference it made in his life — she knew she’d found the team and mission she was meant to be part of.

A few things about Grace:

• What inspired her? Seeing first-hand the emotional toll tinnitus takes on veterans — and realising her skills could help bridge the gap between hearing and mental health care.
  

• Most rewarding part of the job? Watching veterans not just cope, but thrive. “When someone tells me they’re sleeping better, laughing more, or feeling calmer — that makes my day”.
  

• What does she want more people to know? Tinnitus isn’t a life sentence. There are proven strategies that work — and you don’t have to suffer alone.
  

• Her approach to care? Warm, empathetic, and fully veteran-centred. Grace goes above and beyond to create a safe, trusting space where patients feel truly heard.
  

• How she builds comfort and trust? “By listening and empathising. Every story matters. No pressure, no judgment, just support at your pace.”
  

• Favourite success story? A veteran early in his TRT program shared how his mood, irritability, and tinnitus awareness had all improved significantly — and that he finally felt like he had the tools to take back control.

Outside Tinnitus Relief...

Grace plays social sports three times a week with her partner and friends. She also loves walks in nature, baking, spending time with her loved ones and her cats, and soaking up the calm of the ocean.

Favourite sounds? The soothing crash of the ocean and the soft purr of her cats — sounds that remind her of comfort and calm.

With over 16 years of experience, Ashley brings deep expertise and a relaxed, approachable style to tinnitus treatment and adult hearing care. He specialises in tinnitus management, hearing diagnostics, and adult rehabilitation, with a strong belief in patient-led care and personalised outcomes.

Ashley was drawn to audiology because he wanted to work in a profession where he could genuinely help people — and loved the idea of focusing on a specialised field. Over the years, he’s become known for his flexible and creative approach, always willing to adapt to each patient’s unique needs and goals.

Every appointment is different, and the before-and-after can be pretty incredible. I just aim to make people feel heard — and offer support that actually works for them.

Ashley specialises in:

• Tinnitus treatment and management

• Adult hearing diagnostics

• Hearing rehabilitation and education

• Patient-led, flexible care strategies

A few things about Ashley:

• What inspires him? A desire to help others and specialise in something meaningful.

• Most rewarding part of his work? Seeing the change in patients — from start to finish.

• What does he wish more people knew? That tinnitus can be treated. And yes, he’s heard the “what?” joke more than a few times!

• Approach to care? Completely patient-led — focused on what matters most to you, not just what’s on the referral form.

• How he builds comfort with patients? Through flexibility and genuine listening.

• Favourite success story? Seeing real change in a patient’s confidence, mindset, and quality of life — especially when they didn’t believe relief was possible.

Outside the clinic...

Ashley was a tennis coach before audiology, and still enjoys hitting the court when he can. He’s also a proud video game nerd, a family man, and a big fan of 90s techno and trance music. Lately, he’s been exploring the calming power of pink noise — both personally and professionally.

Favourite sound? A good trance track from the 90s — or the gentle wash of pink noise.

Jera is a compassionate and experienced audiologist with nearly five years of clinical practice, specialising in adult hearing diagnostics, tinnitus assessment, hearing device fitting, and cochlear implant programming. She brings a deeply personal commitment to supporting those living with tinnitus — particularly veterans — and takes pride in delivering care that is empathetic, holistic, and grounded in real outcomes.

Through her work in rehabilitation clinics, Jera encountered many veterans whose lives were profoundly impacted by tinnitus. Their stories — of disrupted relationships, social withdrawal, and emotional toll — inspired her to seek out a model of care that went beyond hearing aids. That journey led her to Tinnitus Relief Australia.

Many of the veterans I saw were so young — and their lives had been completely changed by tinnitus. I knew I wanted to do more. I wanted to be part of a team that truly understands how to help.

Jera specialises in:

• Tinnitus assessment & multidisciplinary care

• Adult hearing diagnostics and rehabilitation

• Hearing aid and cochlear implant fitting/programming

• Holistic, family-inclusive care models

A few things about Jera:

• What inspired her? Hearing the firsthand experiences of veterans living with tinnitus — and realising that more comprehensive, compassionate care was urgently needed.

• Most rewarding part of her work? Knowing her support has a ripple effect, improving not just one person’s life but also their family, relationships, and social world.

• What does she wish more people knew? That hearing and tinnitus care are life care — because our ability to hear and connect is foundational to joy, communication, and belonging.

• Approach to care? Holistic, respectful, and person-centred — treating the whole person, not just the condition.

• How she helps people feel at ease? By giving them space to speak, truly listening, and validating their experiences with empathy and care.

• Why she joined TRA? Because she believes in a deeper model of care — one that goes beyond devices and takes tinnitus seriously.

Outside the clinic...

Jera finds peace in nature — she enjoys long walks near the beach or through the neighbourhood, soaking up the calming rhythm of the outdoors. Her love of natural beauty reflects her approach to life and care: grounded, attentive, and grateful.

Favourite sound? Birds chirping — a simple joy that reminds her of life’s beauty and the power of hearing.